Privacy Policy
Last Updated: March 15, 2023
At National Parks Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
We collect information that you provide directly to us, such as when you create an account, subscribe to our newsletter, fill out a form, or communicate with us. The types of information we may collect include:
- Personal identification information (name, email address, phone number)
- Contact information (mailing address, billing address)
- Payment information (credit card details, billing information)
- Demographic information (age, gender, location)
- Information about your visit to national parks
- Preferences and interests related to national parks
We also automatically collect certain information when you visit our website, including:
- IP address and device information
- Browser type and version
- Operating system
- Pages you visit on our website
- Time and date of your visit
- Referring website
- Click-stream data and other navigation data
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services
- To process your bookings and reservations
- To send you confirmations and updates about your bookings
- To communicate with you about our services, promotions, and events
- To personalize your experience on our website
- To improve our website, products, and services
- To analyze website usage and trends
- To prevent fraud and ensure the security of our platform
- To comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website. They help us recognize your device and remember certain information about your visit.
We use the following types of cookies:
- Essential cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems.
- Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functional cookies: These cookies enable the website to provide enhanced functionality and personalization.
- Targeting cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Data Sharing and Disclosure
We may share your personal information with:
- Service providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Government authorities: We may disclose your information to government authorities when required by law or in response to legal requests.
- With your consent: We may share your information with third parties when you have given us your consent to do so.
We do not sell, rent, or lease your personal information to third parties without your consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to rectify inaccurate or incomplete information
- The right to erase your personal information
- The right to restrict the processing of your information
- The right to data portability
- The right to object to processing
- The right to withdraw consent
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected personal information from a child under 13, please contact us.
International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
National Parks Australia
85 Pitt St, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 9283 4111